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    Quality, Integrity, Responsiveness

Client Experience Specialist/Help Desk

The Center for Sales Strategy is looking for an exceptional problem-solver, people person, and web-savvy candidate to lead our Help Desk and Resource Center client experience. The combination of technical expertise and people skills is required in this role. Responsibilities include responding to and solving client Help Desk requests, maintaining our client Resource Center content, coordinating with our third-party vendors, and some support for staff computers and phone equipment.

The ideal candidate will have at least 3-5 years experience with Help Desk support for web-based applications in a fast-paced environment. Basic knowledge of HTML, database management, and online systems is required. 

Does the following sound like you?
  • ability to quickly determine the source of a problem
  • a strong sense of urgency and responsiveness 
  • ability to respond to customer needs and frustrations with empathy

  • ability to deal with multiple products and issues
  • excellent organizational and documentation skills

If you can demonstrate you have a track record of exhibiting these talents, send your resume and a short description of why you are the perfect candidate for this position to Greg Giersch, VP Client Experience. 

Full-time / Remote Position / Benefits / $48,000 Annual Salary