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    Quality, Integrity, Responsiveness

Help Desk Support

We are looking for someone with a track record of great problem-solving skills and excellent customer service as we add to our technical support staff. This position supports our client applications that include but are not limited to online learning, the library, and our Talent & Training dashboards. Duties also include support of client start-ups, creating user accounts, data entry, and coordination with third-party service providers.

Primary Responsibilities:
  • Supporting client needs across multiple applications
  • Troubleshooting issues with user accounts
  • Supporting new client start-ups and single user additions
  • Database management and content Library maintenance
  • Coordination with third-party service providers
  • Handle multiple products and issues in a timely, responsive manner
Basic Qualifications:
  • Strong problem-solving skills
  • Strong sense of urgency
  • Strong organizational skills
  • Ability to quickly determine the source of a problem
  • Experience supporting web-based applications
  • Experience working professionally with clients
  • Responding to customer needs and frustrations with empathy
  • Ability to work remotely, and independently.
  • Ability to work 1pm-5pm Pacific Time.
Education and Experience:
  • 1-2 years experience with Help Desk support in a multi-app, fast-paced environment
  • Basic knowledge of HTML, database management, and web based applications
  • Experience with Office 365 Admin, Shared Screen Apps, and other third-party apps preferred.
  • Degree in computer science or related field preferred, but not required.
  • Experience working remotely preferred, but not required.

Status: Part-time
Location: Remote/home office
Compensation: Based on experience

To apply contact Chelsea Manyak, Help Desk Manager. 

Learn more about our company culture HERE