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    Careers

    Quality, Integrity, Responsiveness

Help Desk Support

We are looking for someone with a track record of great problem-solving skills and excellent customer service as we add to our technical support staff. This position supports our client applications that include but are not limited to our custom online learning, library, talent, and training dashboards. Duties also include support of staff Office 365, SharePoint, client start-ups, creating user accounts, database entry, and coordination with third-party service providers.

Primary Responsibilities:
  • Part-time Help Desk coverage
  • Help Desk Vacation coverage
  • Support clients across multiple applications
  • Troubleshoot issues with user accounts
  • Database management and content Library maintenance
  • Staff Office 365 and SharePoint management
  • Handle multiple issues in a timely, responsive manner
Basic Qualifications:
  • Experience supporting web-based applications
  • Experience working professionally with clients
  • Ability to quickly determine the source of a problem
  • Responding to customer needs and frustrations with empathy
  • Strong sense of urgency and organizational skills
  • Ability to work remotely, and independently
Education and Experience:
  • Help Desk Experience 1-2 years supporting a multi-app, fast-paced environment
  • Basic knowledge of web-based application support and database management
  • Experience with Office 365 Admin, SharePoint, and Shared Screen Apps
  • Experience working remotely preferred, but not required

Status: Part-time (20 hours/week)
Location: Remote/home office
Compensation: Based on experience

To apply contact Chelsea Hicks, Director of IT.

Learn more about our company culture HERE