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    Quality, Integrity, Responsiveness

Help Desk Support

We are looking for someone with a track record of great problem-solving skills and excellent customer service as we add to our technical support staff. This position supports our client applications that include but are not limited to our custom online learning, library, talent, and training dashboards. Duties also include support of staff Office 365, client start-ups, creating user accounts, database entry, and coordination with third-party service providers.

Primary Responsibilities:
  • Part-time Help Desk coverage
  • Vacation coverage
  • Support clients across multiple applications
  • Troubleshoot issues with user accounts
  • Database management and content Library maintenance
  • Handle multiple issues in a timely, responsive manner
Basic Qualifications:
  • Strong problem-solving skills
  • Strong sense of urgency
  • Strong organizational skills
  • Ability to quickly determine the source of a problem
  • Experience supporting web-based applications
  • Experience working professionally with clients
  • Responding to customer needs and frustrations with empathy
  • Ability to work remotely, and independently
Education and Experience:
  • Help Desk Experience - 1-2 years with supporting in multi-app, fast-paced environment
  • Basic knowledge of web based application support and database management
  • Experience with Office 365 Admin, SharePoint, and Shared Screen Apps
  • Experience working remotely preferred, but not required

Status: Part-time
Location: Remote/home office
Compensation: Based on experience

To apply contact Chelsea Manyak, Help Desk Manager. 

Learn more about our company culture HERE