We are looking for someone with a track record of great problem-solving skills and excellent customer service as we add to our technical support staff. This position supports our client applications that include but are not limited to our custom online learning, library, talent, and training dashboards. Duties also include support of staff Office 365, SharePoint, client start-ups, creating user accounts, database entry, and coordination with third-party service providers.
Primary Responsibilities:
Part-time Help Desk coverage
Help Desk Vacation coverage
Support clients across multiple applications
Troubleshoot issues with user accounts
Database management and content Library maintenance
Staff Office 365 and SharePoint management
Handle multiple issues in a timely, responsive manner
Basic Qualifications:
Experience supporting web-based applications
Experience working professionally with clients
Ability to quickly determine the source of a problem
Responding to customer needs and frustrations with empathy
Strong sense of urgency and organizational skills
Ability to work remotely, and independently
Education and Experience:
Help Desk Experience 1-2 years supporting a multi-app, fast-paced environment
Basic knowledge of web-based application support and database management
Experience with Office 365 Admin, SharePoint, and Shared Screen Apps
Experience working remotely preferred, but not required
Status: Part-time (20 hours/week) Location: Remote/home office Compensation: Based on experience
